Consumer Return Policy
30-DAY MONEY-BACK GUARANTEE
We want you to be fully satisfied with every item that you purchase online from PerfectFitLiving.com If you are not satisfied with an item that you have purchased online, during non-holiday months (January – October) Please contact us by calling our Customer Service Number 1-800-438-1516 or email us at CustServ@perfectfitindustries.com. for brand specific customer support contact SertaWarming@pfisleep.com and TherapedicWarming@pfisleep.com
You may return the item within 30 days for a full refund of the purchase price plus the applicable sales tax paid, minus the shipping, handling or other similar applicable charges paid. You will not be charged a restocking fee.
Products may be returned within 30 days of receipt of the items. All items must be in original packaging and in original, unused condition. Laundered or used items will not be accepted. To receive a refund, the original packing slip should accompany your return.
You may return merchandise purchased from our website within 30 days of the original shipped date during non-holiday months (January – October). Purchases made during the holiday months (November – December) must be received no later than January 31st of the New Year.
All refunds will be applied to the credit card used for the original purchase. If you return any part of an order that was part of a promotion, your refund may be reduced.
You will be refunded the shipping cost only if the return is a result of a manufacturer defect or a shipping error on our part.
I would like to exchange or replace a product:
At this time we are unable to process exchanges & replacements. Customers can return their original order for a refund and then create a new order for the replacement item(s).
How do I return my purchase?
The packing slip accompanying your order contains instructions for returning an item. Here are the basic steps:
- Please refer to your packing slip for return information.
- Pack item in its original packaging.
- Include the top portion of the original packing slip in the return shipment.
- Please place Return Reason Code in the appropriate section on the packing slip.
- Affix the return / shipping label provided on the packing slip.
- All return shipping charges will be paid by you.
- Insure package for proper protection and value.
- Obtain tracking numbers in case of loss.
- We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use the United States Postal Service or a reputable national shipping company such as FedEx and/or UPS for your return.
Perfect Fit Industries is not responsible for lost items, including items lost during shipment.
When will I receive my refund?
You can expect a refund within 30 days after your return has been received and verified. You will receive email confirmation when the refund is processed.